Terms & Conditions

Terms & Conditions..

(The Boring Stuff)

 We are very sorry about this boring stuff but we have to do it! 

We fully appreciate it is extremely tedious but its important to read our terms and conditons as they tell you the legal terms on which we sell products to you and we know where we all stand! Please make sure you understand them fully before ordering any products from us. You are bound by these terms & conditions once you do order from us so please do not proceed with your order if you do not agree with the terms & conditions outlined.

Please note our terms & conditions may change from time to time, so ensure you re-read them, particularly each time you order from us.

You may only purchase from our site if you are at least 18 years old. Information provided to www.boutitch.com for the purpose of purchasing products must be true and accurate in all respects. Credit cards, debit cards and paypal accounts that are being utilised must be your own, ensuring sufficient funds in the account to cover payment for products ordered.

Definitions: Refers to words used in these terms & conditions and what they mean:

The terms 'us' or 'we' refers to the owner of the website whose registered office is: 

Boutitch, 11 Market place, Uttoxeter, ST14 8HY.

The term 'you' refers to the user or viewer of this website.

Contract - The individual legally binding contract formed between you and us when you place an order which we accept.

Confirmation Email - the email we send to you after you have submitted an order to us.

Processing Email- the email we send you once we have received your order and we are processing the contents of your order ready for dispatch.

Dispatch Confirmation - the email we send to you confirming that the products you have ordered have been dispatched to you.

If you have any queries regarding this website or the terms & conditions within it please contact us via one of the preferred methods on the 'say hello' page on the site.

 A contract is formed between us when the 'place an order' button is pressed, at the point of sale, on www.boutitch.com when purchasing products from us. We will confirm entry into this contract by sending you a processing email. It is at this point only that your order has been accepted, after full payment has been received. The confirmation email acknowledges receipt of your order, not that the order has been accepted. Following the processing email you will receive a dispatch email from us confirming your order has been sent to the delivery address as provided by you when you placed your order.

This website contains material owned by or licensed to us. This includes (but not limited to) the images, design, layout, look, appearance and graphics. Reproduction of any of its content is prohibited without our permission. Unauthorised use of this website may result in a claim for damages and/or criminal charges. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The products on the site are for illustrative purposes only and your products may  vary slightly from those images. We cannot guarantee that your computer displays colours in a way which accurately matches the products. Products are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available. 

The contents of the pages of this website is for your general information and use only. We reserve the right to change any content on the site without notice.

We endeavour to ensure the stock availability of products is as up to date as possible. However, all orders are subject to acceptance and availability. If the products you have ordered are not available or for some other reason and we are unable to supply you with a product, you will be contacted by e-mail or phone to inform you of this (the details you provided us with when you placed your order will determine whether it is by phone or email). You will be offered either an alternative or cancellation of your order. If you have already paid for your order you will receive a full refund of the amount paid as soon as is reasonably possible.

Please take your time to check and correct errors on your order before you click on the 'place order' button. Whilst we appreciate mistakes can be made we may not be able to change your order once it has been placed. Please call us at the shop during opening hours if there is an error with your order once it has been placed.

Prices payable for the products you order are as set out on our site when you placed your order.

You can pay for products using a credit card, debit card, paypal account or over the phone within shop opening hours. 

If paying over the phone, payment must be received within 2 working days of placing your order on this site. After such time we reserve the right to cancel your order. We will only accept your order when we have taken full payment and cleared the funds for the products requested and sent a processing email.

Please see www.paypal.com for further information on paypal payments.


All products are delivered to you by Royal Mail or Parcel Force. This will depend on the delivery service selected when you make your purchase. We cannot accept any liability for loss or damage to products once they have been delivered in accordance with your requests. If products are returned to us as undeliverable, we will attempt to contact you using the details you supplied when you placed your order to arrange re-delivery. However, re-delivery attempts may incur additional postage charges. If we are unable to contact you we will treat the order as cancelled and refund you the full cost of the product ordered excluding delivery charges.

Please be aware of postage charges when you purchase your item. 

Products are your responsibility from the time they are delivered to the address given to us by you when submitted your order. You should check all products upon receipt of them to make sure they reflect what you ordered and that there is no damage or fault.

Faulty or misdescribed items.

If what you have purchased from us is faulty or damaged, you have a statutory legal right to end the contract. This maybe in the form of getting the product replaced, an alternative being provided or being given a full refund for the cost of the product purchased.


If you have simply changed your mind about the purchases you can request a full refund for most products purchased. You have a legal right to be able to change your mind within 14 days and receive a refund (consumer contract regulations 2013). Products can only be refunded once they have been received by us and are in the condition you received them in. That includes (but is not limited to) labels still in tact, packaging undamaged, garments unworn and undamaged. The cost to return the item will be incurred by you. Upon receipt of the unwanted item and subject to it being in satisfactory condition we will then either refund you within 7 working days or exchange  or replace the item.

Unfortunately due to hygiene reasons we cannot accept returns of underwear or jewelry unless they are faulty.